Returns & Exchanges
Shipping
Order processing and shipping takes place from our offices in Shelter Island, New York and normally shipped within 3 to 5 business days of your purchase. However we will be closed from 6 November through 6 January. Orders placed during that period of time will ship out starting 10 January 2023. Standard shipping, domestic and international is by way of USPS If you prefer UPS, FedEx or DHL those options are available during checkout. A tracking number is provided at time of shipping for all orders.
Refunds
Domestic shipping has a flat rate of $9.00.
International shipping has a flat rate of $22.00.
All orders, domestic and international over $120.00 receives FREE shipping by way of USPS.
If you choose UPS, FedEx or DHL during checkout our flat rates do not apply.
International Shipment
We do not charge VAT or any other form of taxes on international orders, be prepared to pay any such fees at time of delivery if your country requires it. If you reject delivery due to taxes levied in your country and the order is received back in our headquatersin re-saleable condition you will receive a refund, less the cost of shipping. If the order is returned in a condition that is not resaleable no refund will be provided.
All Shipment
Once your order ships and you receive your tracking number, your order is in the hands of the carrier, we do not have anymore control or access to your shipment than you do. During Covid we have noticed longer delivery times on both domestic and international shipments. Please be patient, your order will arrive or we will make it right!