As I mentioned to you several weeks ago, we processed, packed and shipped your order within 3 hours of receiving it. Your order was shipped out by way of USPS International and provided you with the tracking number. We also mentioned that it can take several weeks for delivery to an EU country, yours being Italy. Upon researching the tracking number we can see your order arrived in Italy's postal system over a week ago. Once the order arrives in the desitnation country we have no control over the delivery schedule, this is now in the hands of the Italian postal system, there is nothing we can do, if you need further information regarding delivery, you need to contact the Italian Postal System with the tracking number we gave you. If your order does not arrive after 12 August (8 weeks from date of shipment) we will provide a full refund. Giving us a poor star rating of '1' for a problem your postal system has created is uncalled for and unfair. If you are that interested in clearing up the problem take the tracking number to your postal service. We ship orders to Italy almost everyday, some arrive quickly while others can take more time, but they always arrive, again, please be patient.
